Refund Policy

All sales are final.

Every PORTUGOOOL piece is printed and made just for you after you order. Nothing sits in a warehouse — so we don't accept returns or exchanges.

Defects & damage — on us

If your order arrives defective, damaged, misprinted, or it's the wrong item, we make it right at no cost: a free replacement, or a full refund if we can't replace it.

· Contact us within 14 days of delivery
· Include your order number and photos of the issue
· Email hello@portugoool.com or use the contact page

What doesn't qualify

· Wrong size ordered — check the fit notes on each product page before buying
· Change of mind or style preference
· Custom names/numbers printed exactly as you entered them
· Normal wear, or damage from care outside the instructions

Lost in transit

If tracking shows your order never arrived, contact us within 30 days of the ship date and we'll replace it free.

Cancellations

Orders go into production fast. If you need to cancel, email us immediately — we can only cancel before production starts.

This policy is presented before purchase and applies to all orders. Last updated July 2026.